If you are located in the Gold Coast/Brisbane area and you need a call out service, our technicians can go to your home or business and repair your appliance on site (when available).
The service call out fee is $130 (Excluding GST) and includes the first 30 minutes of labour, afterwards, labour is charged at $25 (excl GST) per 15 minutes.
If we have to make an additional visit to fit spare parts, there will be no call out fee charged, only the cost of parts and labour will be charged. We will provide a quote before returning to install parts.
If the unit is still under warranty, the call out fee is still applied if you wish to have one of our technicians come to you. The spare parts will be provided free of charge. Alternatively, please check our Warranty page for more details on repairs/replacements under Warranty.
Please note that if we attend a call out as requested, the call out fee will be charged. Any and all broken appointments will incur the full call out fee unless under exceptional circumstances, or if our office has been sufficiently notified of the cancellation.
Address: 9 Kortum Drive, Burleigh Heads, QLD 4220 Australia
We are open from 8.30AM to 4.30PM from Monday to Thursday.
To request a call out service, please email us at support@icoolsport.com.
