Contact iCool Support
Get Online Support
Whether your product is under warranty or out-of-warranty, this service is available for most iCool products.
Fill the form to get in touch via email with one of our iCoolsport Technicians. Pictures and videos are a plus so we can help you solve your issue as quickly as possible.
Please note, our offices are open from Monday to Thursday, from 9am to 4.30pm AEST.
Warranty Repair & Replacement
If your product is faulty or needs repair and is still under the Standard One Year Warranty, all you have to do is fill the form above and wait for an iCool technician to contact you. Please allow up to 72 hours for us to get back to you due to time zone difference. Please note: proof of purchase must be attached to the form to be considered a warranty claim. If no proof of purchase is attached, claim will be treated as a non-warranty enquiry.
iCool will always offer online support first and, at its discretion, may either offer repair the product at the premises of the owner of the product, or if the repair is beyond the scope of a local repair agent, iCool may request that the product be shipped back to its factory for a more thorough and comprehensive examination.
Where iCool determines that the repair needs to be carried out at its factory and the fault falls under the iCool Warranty Terms & Conditions, iCool will be responsible for the cost of land transport or sea transport so long as that transport is arranged by or approved by iCool. If the owner directs iCool to use airfreight or express courier services, then the cost of transport will be the responsibility of the owner.
If the fault is not covered under warranty, iCool will still offer the same services as outlined above but repair fees may apply and transport cost will be the responsibility of the owner.
Local Repair
iCoolsport does not have service agents and can only offer repairs at our Head Quarters in Australia however most of the times a local repair company can service your product if needed.
The fastest and easiest way to get your product repaired is to contact your local repair company (electrician, refrigeration technician or plumber depending on your fault). They will be able to physically inspect your product and be able to assess the origin of the problem. If they require any particular spare parts for the repair, all they have to do is contact us and we will provide or sell the parts (stock permitting) and provide any guidance if needed.
