Troubleshooting

A. To protect the pump and the titanium heat exchanger tanks, iCool systems will not allow operation unless the water flows correctly. If water does not flow smoothly or if there is air trapped in the system for more than 2 minutes, the safety system will first attempt to fix it automatically by causing the pump to surge a few times. If it fails, it will direct a shut down for safety. The most common issue that can prevent successful operation is lack of water flow. It can occur if air is trapped in the water pipes or in the pump, or if flow is restricted in the hoses by some sort of blockage (band-aid or bits of clothing). 

• Make sure water level is above the top water outlet
• Disconnect all hoses, one by one, and reconnect again
• Disconnect the fittings from the pool and from the chiller and reconnect
• Disconnect fittings from water pump and reconnect
• If you have a water valve in your pool, make sure it’s in the open position

A. This is a very rare issue. If the screen freezes while the iCool is running normally, the main computer will usually still carry on running the system and monitoring the safety features but you will not be able to change anything and the displayed temperatures will not update. You can either allow it to keep running if that is more convenient, or you can restore the system to normal operation by switching off the main power and re starting again.

A. Your iCool has several safety systems including one that prevents the gas pressure reaching a dangerous high level. This can only happen if the machine is extremely overheated, in which case the safety valve will vent the refrigeration gas to maintain a safe situation. This can happen if the machine has been operated in very hot conditions, in a confined space or if the airflow has been blocked or partly blocked for a certain amount of time, or if it’s placed too close to a wall, towel, source of heat or other object.

To get your machine back up and running, you’ll simply need to re-gas your machine. This can be done by your local refrigeration company or at iCoolsport headquarters if you send the machine back to us. 

A. iCools can only be connected to the voltage marked on the machine. They are manufactured as either 110V or 220V machines, but they are not multi-voltage. Using a different voltage may cause severe damage, not covered under warranty. 

A. Never allow the water inside your pool or machine to freeze or serious damage could occur not covered under warranty. If extreme cold conditions are expected, add salt or anti-freeze to lower the temperature at which water freezes; or turn on heat mode (if available). If not being used, drain water from the unit and the pool and store indoors, at ambient temperature.

A. On very hot climates over 45ºC, it may not be possible to run the system at full power due to the excessive heat. If the temperature inside the unit exceeds 70ºC, the over heat safety circuit will operate and shut the machine down. You will need to wait for the machine to cool down before being to operate it again. 

iCoolsport products are designed to be long lasting, they are made of durable materials that are heavily tested in our factory HeadQuarters. If your product has been discontinued and you need repair, you can still send your product to our HQ in Australia for a service assessment and depending on the fault, we will simply quote you on a service repair or on a full replacement if we are unable to repair your product. It is 100% up to you to go ahead with the quote or not. 

Service can also be obtained from any regular electrician, plumber or refrigeration technician depending on your fault. Should you require any spare parts, these can be purchased directly from us. 

If you experience an Nk.bin software issue (software loading – software unable to load)  on an old Compact model, this can be fixed by updating your software. Please contact support@icoolsport.com quoting your issue and we will reply providing you the steps to update the software.